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What You Agree To When You Use 98 wc

Using 98 wc means you accept the terms set out here — covering account eligibility, payment conduct, and how disputes are handled. Access to our platform depends on your local law and eligible regions, so read this before you open an account.

Account EligibilityPayment ConductDispute ProcessData HandlingJurisdiction Notice
98 wc What You Agree To When You Use 98 wc
HOW WE HANDLE YOUR DATA

Account Security and Data Practices

Data We Collect

We collect account registration details, transaction records from bKash, Nagad, and Rocket, and session activity. We do not sell this data to third parties.

Cookie Use

Cookies keep your session active and remember your wallet preference. You can manage cookie settings from your browser; disabling them may affect login behaviour.

Retention and Deletion

Account data is retained for the period required by applicable law. Submit a deletion request via email and we will confirm the outcome within 30 days.

Account Security

Each login is verified by OTP sent to your registered mobile number. If you suspect unauthorised access, contact support immediately to freeze the account.

LEGAL CONTACT PATHS

How to Reach Us on Legal Matters

Team online

Live Chat

Reach our support team directly through the live chat window in your account dashboard for account-specific legal queries and document requests.

Email Support

Send detailed legal enquiries, account closure requests, or data access questions to our support email. We aim to respond within two business days.

Account Help Centre

Our help centre covers common legal questions — eligibility, account suspension, withdrawal holds, and how to submit a formal dispute in writing.

Common Legal Questions About Your Account

Account eligibility depends on your age and the laws of your jurisdiction. We do not confirm legality for your region — check your local rules before registering.

All deposits and withdrawals must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account will result in account suspension.

Email our support team with your registered mobile number and a data access request. We will compile and send your account records within 30 days of verification.

Yes. Submit a closure request via live chat or email. Your remaining balance will be returned to your registered bKash, Nagad, or Rocket wallet after identity verification.

Submit a written dispute through our support email with your account ID and transaction details. Our team reviews and responds within five business days with a resolution or next steps.

Yes. Material changes are posted on the site at least seven days before they take effect. Continued use after that date means you accept the updated terms.
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Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.