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How 98 wc Handles Your Personal Information

Your account details, payment history, and device data are handled with care at 98 wc. This policy tells you exactly what we collect, why we collect it, and what rights you have over it — including how to request changes or deletions.

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98 wc How 98 wc Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to access, correct, or delete the personal data we hold on you, our support team is the fastest path. Reach out through live chat on the 98 wc site, send an email to our privacy contact address, or use the in-app help option on mobile. We aim to respond to all data-related requests within a reasonable timeframe, and we will always confirm receipt of your request before we begin processing it.

Live Chat Open the chat window on the 98 wc site. Identify your account and tell the agent you have a data privacy request — they will route it to the right team.
Email Support Send your request to our support email with your registered account name. Include the specific data you want to access, correct, or remove.
In-App Help On mobile, tap the help icon in your account menu. Select the privacy or account query option and submit your request directly from your device.
DATA SECURITY PRACTICES

How We Protect and Manage Your Information

Security and transparency around your data are not optional add-ons — they are part of how 98 wc operates day to day. Here is what we do to keep your information safe and give you control over it.

Account Security

Your account is protected with password hashing and session tokens. Suspicious login attempts from unrecognised devices trigger a verification step before access is granted.

Cookie Controls

We use session cookies to maintain your login and preference cookies to remember settings. You can clear or block these in your browser without losing your account data.

Retention Policy

We keep your data only as long as your account is active or as required by applicable rules in eligible regions. Closed accounts are flagged for scheduled data removal.

Data Requests

You have the right to ask what data we hold, request a correction, or ask for deletion. Submit your request via live chat or email and we will confirm next steps within a reasonable period.

Common Questions About Your Privacy at 98 wc

These are the questions we hear most from people reviewing this policy. If yours is not here, contact support directly and we will give you a straight answer.

We collect your registration details, login timestamps, device data, and payment references for bKash, Nagad, or Rocket transactions. We do not store your mobile banking PIN.

We do not sell your personal data. We may share limited data with payment processors like bKash or Nagad solely to complete your transactions, and with service providers who help us run the platform.

Contact us via live chat on the 98 wc site, send an email to support, or use the in-app help menu on mobile. We will confirm receipt and respond within a reasonable timeframe.

Yes. You can request deletion of your personal data by contacting support. We will process the request in line with applicable rules for your region, which may require a minimum retention period.

Closed accounts are flagged for scheduled removal. The exact retention window depends on applicable rules in your eligible region. We do not keep data longer than necessary.

Transaction references and wallet identifiers are stored securely for verification purposes. We do not retain your full wallet credentials. Access to payment records is restricted to authorised staff only.
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Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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